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Welcome to Halton support

We are here to help! Get in touch with our awesome support team. We will answer your questions and fix any issues pronto! 

General Inquiries

Give ask your valuable feedback! Ask any general questions about our products or our brand.

Create a

return

In the unlikely event that your purchase arrived in a damaged/missing condition, we will replace it.

Technical Support

Need help with your account, privacy concerns or accessibility? Report any website problems here too!

Contact
  • How often do you restock?
    Restocks occur weekly, but occasionally are delayed due to high demand.
  • How can I get in touch with support?
    You can message the support directly in the live "Chat Bubble" in the bottom right corner of your screen, for a faster response. Otherwise, you can inquire via email by filling the relevant form. Click here to procceed with a General Inquiriy, Create a Return or Techincal Support.
  • Do you offer returns?
    All Sales are final. We do not accept returns, exchanges or refunds. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.
  • Are Halton products sold at any other retailers?
    No. Currently Halton only stocks products on our online store.
  • How much is shipping?
    All of our prices are flat rate and rates for your country can be found by going to our. By default we will use the cheapest rate available for customer orders, but can be changed to faster options upon request. Average shipping across the US is $2.99 for a 2-9 days for fully tracked delivery. Australian orders are $14.99 for a 7-14 day delivery. Canadian orders cost $7.99 for a 2-8 day delivery. International vary in price and have an average delivery of 14-30 days.
  • What are the taxes GST/Customs Duty?
    Australian law dictates that 10% GST must be included in the price of each item. Therefore every product already has GST included in the listed price. Countries other than Australia, Canada, and the United States of America may be subject to customs duty which will NOT be covered by Halton Beauty. Any customs duty taxes must be paid by customer.
  • What are the Terms & Conditions / Privacy Statement / Cookies Policy
    View Terms View Privacy View Cookies
FAQ
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BY LEAH HALTON
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